19 ph Privacy Policy

When you register on 19 ph, we collect your name, mobile number, date of birth, and a username and password of your choosing. If you requesta withdrawal, we may also collect your payment account details solely for the purpose of processing that transaction. We automatically collect certain technical data when you use the platform, including your device type, browser version, IP address, and session timestamps, which help us detect unusual activity and maintain platform security. We do not collect any information beyond what is necessary to provide you with a safe and functional gaming experience on the platform. All data collected is stored on secured servers and handled in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. You may review or update your personal information at any time by accessing your account settings or by contacting our support team directly.

The personal data you provide is used primarily to create and manage your 19 ph account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, information about promotions available on the promotion page. Technical data such as IP addresses and session logs are used exclusively for fraud prevention, security monitoring, and improving platform performance for all Filipino players. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances. Where we engage trusted third-party service providers — such as payment processors — to help deliver our services, those providers are contractually bound to handle your data only as instructed by 19 ph and in compliance with applicable Philippine law. We retain your data only for as long as your account is active or as required by law, after which it is securely deleted or anonymised.

19 ph uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and measure how different parts of the platform are used so we can continue to improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled; without them, features such as account login and session management would not work. Analytics cookies help us understand which pages and games are most popular among Filipino players, allowing us to prioritise improvements that matter most to our community. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use 19 ph after being informed of our cookie use, you consent to the placement of cookies in accordance with this policy. We do not use cookies to track your activity on third-party websites or to build advertising profiles about you.

We apply industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal data from unauthorised access, disclosure, or misuse. Access to personal data within 19 ph is restricted to staff and systems that genuinely need it to perform their role, and all personnel handling personal data are trained on their obligations under Philippine data protection law. In the unlikely event of a data breach that poses a risk to your rights, we will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act of 2012. Your account data is retained for the duration of your active membership and for a further period as required by applicable financial and gaming regulations in the Philippines. When data is no longer needed, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you. If you have concerns about the security of your account at any time, please visit our FAQ page or contact our support team immediately.

Under the Data Privacy Act of 2012, Filipino players have the right to be informed about how their personal data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request correction of any information that is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to 19 ph as a licensed platform. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will respond within the period required by applicable law. We are committed to honouring your data rights promptly and transparently, because trust is the foundation of everything we do at 19 ph.